Introduction to Corporate Social Responsibility (CSR)
CSR refers to how businesses regulate themselves in order to ensure that all of their activities positively
affect society as a whole. CSR policies aim to guarantee that companies work ethically, considering
human rights as well as the social, economic and environmental impacts of what they do as a business.
Businesses should meet, and aim to exceed, any relevant legislation, and if legislation does not exist
in a particular area, the company should ensure they carry out best practices anyway.
Vocala Ltd are committed to ensuring that any business undertakings are conducted as ethically as
possible by following the below policy.
Who we are and what we do
We are a leading voice design studio and digital agency specialising in creating interactive
experiences for smart speakers and voice-enabled devices. We combine a strong background in web
application development with specialist expertise in voice app technology to develop multi-platform
solutions. Our mission is to continually improve customer experience by using technology and
innovation that brings success to our clients and adds value to their customers. The company core
values are quality, innovation, passion, responsibility, collaboration and respect.
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Looking after Employees
To retain loyal and productive staff, it is vital to maintain a good working environment. The following
policies and statements set out how we aim to achieve this at Vocala Ltd:-
The Company’s equal opportunities policy and policy statement on dignity at work aims to
promote equality, harmony and respect amongst individuals and to eliminate discrimination,
harassment and victimisation of all kinds. See Appendix 1 of the Company Handbook.
The Company’s Modern Slavery and Human Trafficking Statement sets down our commitment
to preventing slavery and human trafficking in our business activities and the steps we have
put in place with the aim of ensuring that there is no slavery or human trafficking in our own
business and supply chains.
The Company has adopted a health and safety policy to ensure the health, safety and welfare
of all employees. See Appendix 6 of the Company Handbook.
All employees have equal opportunities for training and development and the company holds
an annual appraisal where all employees have the opportunity to discuss their personal
Our employees receive pay reviews at their annual appraisals and all employees are eligible
for a company pension and gym membership.
In addition to the above benefits, the company also holds twice yearly company updates and
team building activities.
We have a Company HR Manager, Ruth Stanbridge, who is responsible for ensuring all HR
queries and issues are dealt with appropriately, more details of precisely how this works can
be found in the Company Handbook.
Looking after Customers
Looking after our customers is key to everything that we do. We aim to always give them a positive and
lasting impression of our business. The following statements set out how we aim to achieve this at
We are driven to provide the best possible service, going above and beyond using the current
resources that we have to ensure all our customers are satisfied.
We firmly believe in constantly innovating our business processes to improve the lives of our
We provide a personalised experience to all of our customers, ensuring they know us for who
we are as individuals.
Receiving feedback and opinions from our customers is very important to us and we will always
act to apply good ideas in our processes.
Protecting the Environment
We are wholeheartedly committed to operating our business in an increasingly sustainable manner and
to reducing the environmental impact that our business activities may have.
We are committed to and monitor waste reduction by limiting use of resources such as paper
and turning off electrical appliances where not in use and re-using and recycling where
We encourage greener transport by the following methods:-
Encourage staff to walk, cycle, car share or use public transport to get to work if
Encourage staff to use greener fuels in their personal vehicles if possible.
Our company cars, where provided, are fully electric.
We aim to do our bit to support local communities by the following activities:-
Sponsorship of or monetary donations to local charities and sports clubs.
Supporting the surrounding community by employing local people.